![]() ![]() We have been dealing with problems since day one. They have not attended properties after advising tenants they would, attending when they haven't advised the tenants and so on and so on. Another property they attended was left without a temporary alarm until they could get back to replace the faulty one. ![]() When SAA were contacted they told the tenant to cut all the wires, and as a result they have had no working alarms for nearly a week. Read more arms in the middle of the night. Some of the latest problems are, a property that was made compliant with 2022 regulation, had beeping al. ![]() Their technicians keep resigning, we haven't seen a technician in over 3 weeks to date, meaning some properties may not be compliant.Īt the time, we thought the cheapest was still going to provide the service needed, however this has proven to be a mistake with multiple issues and discrepancies. They promised us everything under the sun yet haven't delivered on what was promised. Since moving to SAA we have had nothing but issues with them. I am unsure as to how it still exists considering what a poor service/lack of service they provide. I would never recommend using this company. So I dare say the alarms are still going off now. The situation was never resolved, we just had to move out as the owners wanted to live in the house. The admin staff don't seem to be properly listening to you and when I made formal complaints they never responded to them. They would never return phone calls when they said they would. When they would finally get a technician out they would just replace the alarms with the same product every single time and every single time they would go off again. Read more for someone to come out the next day leaving the house without working smoke alarms for another night. When I would call to ask where they were, there was never a record of an appointment or even what had happened the night before. They would then say that they would get someone out the next day but they would never turn up. Everytime this happened we were told to remove the alarms leaving the house unprotected. We had an issue with our alarms going off (usually in the middle of the night) and we were unable to turn them off. They were nothing but difficult to deal with. My last rental used Smoke Alarms Australia. ![]()
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